At Husbr.com, we are committed to providing you with the best products. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange based on the policy below.
General Conditions for All Returns
Proof of Purchase: You must provide a valid receipt or proof of purchase to be eligible for a return.
Item Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items: Certain items are exempt from being returned, such as:
Gift cards
Personalized or custom-made items
Items marked as “Final Sale”
Policy for Customers in Thailand
Refund Period: You may return your item within 14 days from the date of delivery.
Return Process:
Contact Us: To initiate a return, please contact us at contact@husbr.com or call us at +66 95 575 3 575.
Provide Details: Please include your order number, a description of the item you wish to return, and the reason for the return.
Return Shipping: You are responsible for shipping the item back to our address: 60/33 M.5 Klongluang Pathumthani Thailand 12120. We recommend using a trackable shipping service.
Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within a certain number of days.
Policy for International Customers
Contact Local Dealer: If you purchased a Husbr product through a local dealer outside of Thailand, please contact them directly to inquire about their return policy.
Direct Purchases: For purchases made directly from Husbr.com, please contact us at contact@husbr.com to discuss your return options. We will provide specific instructions based on your location and the item purchased.
Shipping Costs: International customers are responsible for all shipping costs associated with returns, including customs duties or taxes.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund at no extra cost to you.
